PACKET8 BUSINESS VOIP:
VIRTUAL OFFICE FEATURES & BENEFITS

Business-class Voicemail - a powerful VoIP business service tool when you cannot answer the phone
- Voicemail to email
- Listen to voicemails via attached email, through supplied phone or remotely
- One number access allowing follow me search
- Return call from message
- Dialing out of voicemail

Music/Messaging On Hold – replaces dead air with melodic music or important information
- customers provide the .au file that we use
- conference invitees are treated to music while waiting for others to join

Caller ID with Name
- Caller ID with Name allows Packet8 subscribers to view an incoming caller's name and phone number on the telephone display screen prior to answering the call. This feature will only work on phones equipped with caller ID capability. In addition, when making a call using your Packet8 service, your phone number and name are sent along with your call so the recipient can identify you.

- Incoming Caller ID with Name can be disabled after signing in at your account details page. You can also customize your outgoing Caller ID with Name feature on your account details page.

Call Park / Call Pick-Up – gives a receptionist the flexibility to park a call while paging the recipient
- call parked in extension will ring until the line is picked up
- a parked call can be picked up by any extension within the organization

Do Not Disturb (DND) – when you need quiet time to finish a project
- put your telephone in a state that will not ring and calls automatically will be forwarded to voicemail (or to a busy signal if voicemail is turned off)

Caller ID blocking on/off *67/*68:
- To block the caller ID on outbound calls on a per call basis press *67 before dialing a number. Caller ID will be blocked on that call. If you would like caller ID to be displayed again before making the next call, press *68 or simply hang up and dial.

Call Return *69:
- To automatically call back the last incoming call whether it was answered or not, without having to dial the number. Dial the call return feature code *69 and stay on the line to automatically connect with the last number that called your phone number.

Call Waiting Disable *70:
- To disable call waiting on a per call basis and send all subsequent new callers while on the phone to voicemail, or a busy tone if voicemail is disabled, or to one number access (ONA), simply dial *70 before making your call.

Local Time Zone Management – eliminates the need for a clock on your desk
- phone displays the local time zone of the physical location
- local time of message received

Call Transfer – route calls with ease
- extension to extension is free
- extension to PSTN at regular Packet8 billing rate
- 1-step transfer: "blind transfer"
- 2-step transfer: "transfer with announcement"

Automatic Call Forwarding with Selective Rules – eliminates the need for human intervention
- busy (on configuration)
- on no answer (on configuration)
- unconditional (controllable by the user on the phone or by calling the voicemail system)
- eliminates the need for human intervention
- on internet outage

3-way Conference – quickly get a second opinion
- add an inside caller
- add an outside caller
- drop the last caller

Caller-ID and Call Waiting Caller-ID – helps determine if this is a call that can wait or not
-number and name (if programmed in) of incoming call appears on display

Stutter Tone Notifications – advises if your phone is accepting calls or if you have any messages
- on call forward, do not disturb or new voicemail

Distinctive Ringing – advises you on whether an insider or an outsider is calling you
- internal calls will distinguished by a single ring
- external calls will be distinguished by a two rings

Voicemail Notification via E-mail – if you have access to an email account, you can get your voicemail messages
- alert notification or with voicemail audio file attachment

Voicemail Forward to Another Extension – with the press of a few buttons, send a key message on to others
- a user can forward a message to another user on their system to share information

Ring Groups – any member in a group can pick up
- incoming calls can be routed to a group of phones simultaneously
- great for a team of customer service reps or sales people

Online, Real-time Monthly Billing Statement – go paperless and have updates on usage
- with call logs of all direct-inward-dial numbers

Optional Features:

Switchboard Software Application - a powerful PC-based receptionist control console
- allows multiple call viewing and handling
- direct transfer to extension's voicemail
- allows for supervised transfers
- direct status view of extensions: In-Use (green dot), Do Not Disturb, Out of Service

Get your first month and activation free on Switchboard orders for a limited time! A $29.90 value.

Virtual Phone Numbers - secondary numbers that rings through to a primary Packet8 number

- can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code

- virtually eliminates long-distance phoning charges for anyone calling within that number's area code

- can be pointed at different extensions at different times providing phone coverage flexibility

- can be pointed to the auto-attendant so that incoming callers can reach different extensions without manual intervention or callers can be routed to voicemail 24/7

- can be pointed at a conference bridge so that a conference invitee has a clean and quick avenue into a conference call

- can be pointed at a voicemail box with only outgoing messages like business hours, directions or special promotional information

Packet8 offers toll-free numbers in conjunction with our unlimited calling plans that provide your callers the ability to phone you for no charge regardless of their location inside the US or your location worldwide. Packet8's toll-free service costs a fraction of what traditional telephone service providers charge. Our toll-free number plan offers you a flat monthly fee that includes 100 minutes of inbound toll-free calls and an industry low 4.5 cents a minute thereafter for inbound calls.

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